Roles and Responsibilities of Disability Management Professionals

Certified Disability Management Professionals (CDMP) may work internally within an organization or externally as a provider of services. Although they may provide direct services to workers with disabilities, as outlined for the CRTWC, they often perform executive functions, which may include administration of disability management services, development of policies and procedures, promotion of return-to-work concepts through education and training, consulting to joint labour-management committees, and program evaluation.

Specifically, they may:

• Develop policies and procedures in conjunction with a joint worker-management committee and others
• Maintain records and computer-based tracking of absences, costs and outcomes
• Track and analyze the costs and benefits of the disability management program
• Liaise with the employer’s human resources department, occupational health and safety program, and wellness promotion programs
•  Plan and implement internal communication and education about the disability management program for all stakeholders
• Maintain current information on service providers and community resources such as vocational rehabilitation counsellors, substance abuse programs and other support groups
• Evaluate service providers and community resources including physiotherapists, pain clinics, ergonomists and podiatrists
• Track changes in relevant legislation, collective agreements, employment contracts and benefit programs, and ensure that these changes are reflected in program practices

See more information on certification for Disability Management Professionals