CRTWC Roles and Responsibilities

Roles and Responsibilities of Certified Return to Work Coordinators

Certified Return to Work Coordinators (CRTWC) may work internally within their own organization or externally as a provider. Their main responsibility is providing direct services to workers with disabilities, although they may also perform administrative functions.

Specifically, they may:

  • Develop and maintain an atmosphere of trust and mutual support with workers
  • Advise the worker about benefits and entitlements, including the services of the disability management program
  • Provide information and support to family members as needed
  • Arrange appropriate medical, vocational and work capacity assessments
  • Collect information and suggestions from the worker, all stakeholder groups, health providers and community resources to identify how the work environment can be adapted to fit the abilities of the worker with a temporary or permanent impairment
  • Use the information and suggestions to develop an effective return-to-work plan in consultation with the worker
  • Ensure suitable medical treatment and rehabilitation are provided
  • Identify other support services that might assist the worker, including self-help groups, counselling and support from community organizations
  • Provide advice on government programs available to the worker to cover equipment needs, training or required alterations to the workplace or home
  • Ensure that all elements of the return-to-work plan are in place, from equipment and services to assistive technology and job modifications
  • Monitor return-to-work progress, making changes as required
  • Assist workers who cannot return to their previous jobs in obtaining career counselling, training and job search or entrepreneurial skills
  • Evaluate the success and cost of the completed return-to-work plan, assess the satisfaction of workers and their supervisors and determine whether follow-up is needed
  • Inform benefit providers when the return-to-work program has concluded

For more information on certification, see Return to Work Coordinators