Certified Disability Management Professionals may work internally within their own organization or externally as a provider. Although they may provide direct services to workers with disabilities, they often perform executive functions which may include but are not limited to administration of DM services, development of policies and procedures, promotion of RTW concepts through education and training, consulting to joint labour-management committees, program evaluation, etc.

Specifically, they may:

•  Develop policies and procedures in conjunction with a joint worker-management committee and others.
• Maintain records and computer-based tracking of absences, costs and outcomes.
• Track and analyze the costs and benefits of the disability management program.
• Liaise with the employer, human resources department, occupational health and safety program, and wellness promotion programs.
• Plan and implement internal communication and education about the disability management program for all stakeholders.
• Maintain current information on service providers and community resources such as vocational rehabilitation counselors, substance abuse programs and other support groups.
• Evaluate service providers and community resources including physiotherapists, pain clinics, ergonomists and podiatrists.
• Track changes in relevant legislation, collective agreements, employment contracts and benefit programs, and ensure that these changes are reflected in program practices.